Meet Our Michigan Disaster Recovery Leadership
Behind our 24/7 rapid response fleet is a dedicated team of master water restorers, structural drying engineers, and insurance claim advocates. We combine decades of field experience with rigorous ANSI/IICRC science to restore Michigan properties safely and efficiently.
Executive & Technical Field Directors
Guiding restoration operations across 540+ Michigan cities with unmatched scientific precision.
James Thornton
James oversees statewide mobile fleet deployment across Michigan’s 14 regional dispatch staging centers. Having coordinated response operations for major events such as the 2020 Mid-Michigan dam collapses and repeated Great Lakes freeze-thaw disasters, James ensures every response vehicle adheres strictly to ANSI/IICRC S500 protocols.
Elena Rostova
Elena directs indoor air quality testing, containment engineering, and hospital-grade antimicrobial decontamination. She oversees our biosafety protocols for Category 3 sewage losses and mold remediation, guaranteeing clean post-remediation clearance verifications.
Marcus Vance
Marcus manages real-time GPS fleet routing along I-75, I-94, I-96, and US-131, maintaining our 45-minute average on-site arrival window. His focus is on immediate psychrometric containment and non-invasive infrared structural moisture mapping.
Brenda Hayes
Brenda interfaces directly with adjusters from State Farm, Allstate, Auto-Owners, AAA Michigan, Farm Bureau Insurance, and USAA. Her itemized moisture logs and thermal evidence ensure claims are processed swiftly with zero out-of-pocket stress for Michigan property owners.
The Highest Training Standards in the Restoration Industry
When you invite emergency restoration technicians into your property, you deserve absolute confidence in their technical competence, ethics, and equipment mastery.
100% IICRC Certified Personnel
Every crew lead dispatched to your property holds active certifications in Water Restoration (WRT) and Applied Structural Drying (ASD).
Background-Checked & Drug-Screened
We conduct annual criminal background checks and random drug screenings so you can trust our technicians inside your home or facility.
Continuous Technical Training
Our technicians undergo 80+ hours of mandatory hands-on training annually in advanced psychrometrics, injectidry cavity drying, and safety.
Statewide Staging Network
Technicians live and work in the communities they serve across all 83 Michigan counties, ensuring fast 45-minute average arrival.
Need Our Certified Team Dispatched to Your Property?
Our rapid response mobile crews are staged across Michigan right now. Average 45-minute arrival time, 24/7/365.
CALL 24/7 DISPATCH: (877) 422-0329